DOI: https://doi.org/10.36719/2663-4619/116/21-26
Shamil Aliverdiyev
Azerbaijan State Oil and Industry University
https://orcid.org/0009-0008-4808-3315
aliverdievsamil@gmail.com
Optimizing Telecom Choices in Azerbaijan:
By using Analytical Hierarchical Process Method
Abstract
Optimizing telecom choices in Azerbaijan is crucial for consumers and businesses to ensure they receive the best value and service quality. The Hierarchical Process (HP), often known as the Analytic Hierarchy Process (AHP), is a structured decision-making method that can effectively address this problem. The quickly expanding telecom industry in Azerbaijan provides a range of providers, each with unique advantages and disadvantages. The need for dependable connection and affordable prices is growing, making it difficult for enterprises and individual customers to choose the best supplier. It is necessary to carefully consider a number of variables that affect the overall performance and value of the service in order to make an informed decision. Conventional decision-making techniques could ignore important trade-offs, underscoring the need for a more methodical and impartial approach. This paper applies the HP method to evaluate and select the optimal telecom provider in Azerbaijan based on multiple criteria, including cost, coverage, quality of service, and customer satisfaction. By breaking down the decision-making process into a series of pairwise comparisons and using mathematical formulas to derive weights and scores, we provide a comprehensive and rational framework for making informed telecom choices. This approach ensures that all relevant factors are considered and that the final decision is based on a systematic and quantifiable analysis.
Keywords: hierarchical process, comparisons, multi-criteria decision-making, customer satisfaction, telecommunications, Azerbaijan