DOI: https://doi.org/10.36719/2706-6185/54/92-98
Rovshan Niyazov
Baku, Azerbaijan
https://orcid.org/0009-0007-8371-3231
alessandriya3355@gmail.com
Occupational and Workplace Conflicts:
Causes and Resolution Strategies
Abstract
The article notes that conflictology is a system of knowledge that studies the stages of the emergence and development of conflicts, their fundamental patterns, mechanisms, types, as well as the ways of managing and regulating conflicts. This field of study, along with examining the causes, structure, and consequences of social confrontations occurring in society and organizational environments, also encompasses theoretical and practical approaches to the constructive resolution of conflicts.
The article also emphasizes that the issues we attempt to explain in simple terms, as well as the results of research conducted by most conflictologists, lead to the conclusion that a leader’s positive achievements largely depend on their communicative qualities and their ability to effectively resolve conflicts. A leader’s capacity to communicate properly, listen to the parties involved, timely understand the essence of the confrontation, and make management decisions appropriate to the situation enables conflicts to produce constructive rather than destructive outcomes. This, in turn, creates favorable conditions for maintaining a healthy psychological climate within the team and for the successful realization of organizational goals.
Keywords: conflict, communication, legislation, identity